Last updated: 2025/08/28

Krakenfy LLC (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following information:

• Personal Data provided by you: name, email address, payment details, and website login credentials (WordPress, FTP, or hosting access when required for service).

• Technical Data: IP address, browser type, operating system, and device information.

• Tracking Data: cookies, analytics data, and session information collected via Google Analytics, Google Tag Manager, Google Ads (remarketing tags), and Microsoft Clarity.

2. How We Use Your Information

We use the collected data to:

• Provide and deliver our malware removal and security services.

• Process payments securely via Stripe.

• Communicate with you regarding service progress or support.

• Improve website functionality and user experience.

• Run marketing and remarketing campaigns.

• Comply with legal obligations.

3. Sharing of Data

We do not sell or rent your personal data.
We may share limited information with:

• Payment processors (Stripe) to complete transactions.

• Analytics and advertising providers (Google, Microsoft) for performance tracking and remarketing.

• Legal authorities if required by law.

4. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Functionality (to ensure the site works properly).

• Analytics (Google Analytics, Microsoft Clarity).

• Advertising (Google Ads remarketing).

You can manage or disable cookies in your browser settings. For more details, see our [Cookie Policy].

5. Data Retention

• Login credentials provided for cleanup are used only for the duration of the service and are deleted after completion.

• Transaction records are kept as required by tax and accounting laws.

• Analytics data may be stored for up to 26 months (as set by Google Analytics).

6. Data Security

We implement strict security measures, including encryption, firewalls, and restricted access.
All login credentials are treated as strictly confidential and are never shared or stored beyond the service.

7. Your Rights

Depending on your location (GDPR/CCPA), you may:

• Request access to your data.

• Request correction or deletion.

• Opt-out of tracking or marketing communications.

• File a complaint with a data protection authority.

To exercise your rights, contact us at 📧 hola@krakenfy.com.

8. International Data Transfers

Our services are operated from the United States (New Mexico). If you access our services from outside the USA, your data may be transferred and processed in the United States.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact

If you have any questions regarding this Privacy Policy, please contact us:

Krakenfy LLC
New Mexico, USA
📧 hola@krakenfy.com